503-280-6211

4000 N. Mississippi Avenue, Portland, OR 97227

 








Hovel Policies and Information
Fabric
  • We are not responsible for flaws in the fabric. We will try to advise you if we find a flaw.
  • Most window treatments are not clean-able. Please let us know if cleaning is necessary.
  • If you have the fabric drop shipped or picked up without your examination, we are not responsible for wrong fabrics.
  • Fabrics should be on tubes. Non-appropriate fabrics, or fabrics requiring extra care before assembly will be charged extra.
  • We will give you a small decorator swatch of each fabric used.
Scheduling Work
  • Fabric orders can be unpredictable, we cannot reserve a time slot until the order is complete and all materials are in the workshop. Fabrication of your job begins when all fabrics, supplies, measurements, etc. have been received. If you are waiting for a fabric order, but have other items ready to go, please ask about splitting your order so ready items can be completed.
  • Our normal turnaround time is 2-3 weeks. Holiday turnaround times will be longer.
Prices
  • Prices on our price list are subject to change without notice.
  • We are happy to give a written estimate, but it may change if any part of the order changes. If the finished cost exceeds the estimate by more than $25.00, we will contact you for instructions.
  • Design consultation is available at $40.00 per hour, one hour minimum.
Measuring/
Yardage
  • Measuring is especially important for an accurate fit. For homes in the Portland area, we will come out and take measurements.
  • We try to measure as accurately as possible to minimize waste. There may be scraps left over. Please let us know if you would like us to return your scrap
Pickup/
Delivery/
Installation
Let us know as soon as possible if you require professional installation. It usually takes a week to schedule the installer. 
Payment
  • Please make payment upon pick up or delivery. Or make arrangements ahead of time.
  • There will be a return check charge of $25.00.
  • A payment may be required on jobs over $300.00.
Cancellations If cancelled after fabrication has started, an invoice will be billed for supplies and labor used so far.

Remaking Curtains or Repairs

Treatments must be cleaned before they are submitted. The lining must be replaced. Prices on remaking are often higher than other types of projects.

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