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Hovel
Policies and Information |
| Fabric |
- We are not responsible
for flaws in the fabric. We will try to advise you if we find a flaw.
- Most window treatments
are not clean-able. Please let us know if cleaning is necessary.
- If you have the
fabric drop shipped or picked up without your examination, we are
not responsible for wrong fabrics.
- Fabrics should be
on tubes. Non-appropriate fabrics, or fabrics requiring extra care
before assembly will be charged extra.
- We will give you
a small decorator swatch of each fabric used.
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| Scheduling
Work |
- Fabric orders can
be unpredictable, we cannot reserve a time slot until the order is
complete and all materials are in the workshop. Fabrication of your
job begins when all fabrics, supplies, measurements, etc. have been
received. If you are waiting for a fabric order, but have other items
ready to go, please ask about splitting your order so ready items
can be completed.
- Our normal turnaround
time is 2-3 weeks. Holiday turnaround times will be longer.
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| Prices |
- Prices on our price
list are subject to change without notice.
- We are happy to
give a written estimate, but it may change if any part of the order
changes. If the finished cost exceeds the estimate by more than $25.00,
we will contact you for instructions.
- Design consultation
is available at $40.00 per hour, one hour minimum.
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Measuring/
Yardage |
-
Measuring is especially important for an accurate fit. For homes in
the Portland area, we will come out and take measurements.
- We try to measure
as accurately as possible to minimize waste. There may be scraps left
over. Please let us know if you would like us to return your scrap
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Pickup/
Delivery/
Installation |
Let
us know as soon as possible if you require professional installation. It
usually takes a week to schedule the installer. |
| Payment |
- Please make payment
upon pick up or delivery. Or make arrangements ahead of time.
- There will be a
return check charge of $25.00.
- A payment may be
required on jobs over $300.00.
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| Cancellations |
If
cancelled after fabrication has started, an invoice will be billed for
supplies and labor used so far. |
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Remaking
Curtains or Repairs
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Treatments
must be cleaned before they are submitted. The lining must be replaced.
Prices on remaking are often higher than other types of projects. |